Frequently Asked Questions
Everything you need to know about your Motel De shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
Motel De is committed to conscious fashion. We prioritize organic cotton, recycled polyesters, and ethical manufacturing processes across our seasonal collections.